Contact DART Customer Service

• Customer Service Feedback Form
Please use this form for requests, commendations, suggestions or concerns.

• Bus Stop Improvements Request Form
In order to provide for passenger convenience, and to operate a safe and efficient transportation system, DART has established guidelines for bus stop improvements requests. All requests for bus stop improvements - including stop adds, deletes and movements as well as amenity placements - must be initiated using this form.

Please Note:

All requests for new service, later service or route changes should be directed to the Customer Response Center at 214-749-3333 or to the Customer Service Feedback Form. The Bus Stop Improvements Request Form is only for bus stop improvements on already existing lines or stops.

• DART Trip Planner
DART is the public transit authority for Addison, Carrollton, Cockrell Hill, Dallas, Farmers Branch, Garland, Glenn Heights, Highland Park, Irving, Richardson, Rowlett, Plano and University Park. We operate the Trinity Railway Express (TRE) in partnership with the T.

The DART Trip Planner will only create itineraries for fixed-route bus and rail service for locations within the DART service area. Fixed-route service to Fort Worth, Richland Hills and Hurst via the TRE and to Denton and Lewisville via DCTA A-train are also available through this trip planner. View the DART System Map for more information regarding the DART service area and DART Rail station, park & ride and transit center locations.

Special DART shuttles and DART On-Call are not available through the DART Trip Planner. Check the Destination Information and Rider Alerts sections on DART.org to view more information about special event service.

• Google Transit
DART fixed-route bus and rail, TRE and DCTA A-train services are also available in Google Transit, part of Google Maps.

• View DART Schedules and Route Maps

• Request Printed DART Schedule Information Form
Please use this form to request a DART System Map, a DART Rail schedule, a TRE schedule or DART bus route schedules.

DART Customer Service Phone Numbers

• Customer Information Center (Routes, Schedules and Trip Planning Assistance)

  214-979-1111
  Hours of Operation:
  Monday through Friday:   6 a.m. to 8 p.m.
  Saturday and Sunday:   8 a.m. to 5 p.m.
  Holiday Hours of Operation:   8 a.m. to 5 p.m.
  Customer Information Center is closed on Thanksgiving Day and Christmas Day
  
  

• Customer Care Center (Requests, Commendations, Suggestions and Concerns)

  214-749-3333
  Hours of Operation:
  Monday through Friday:   8 a.m. to 5 p.m.
  
  

• Lost & Found, 1401 Pacific (Akard Station)

  214-749-3810
  Hours of Operation:
  Monday through Friday:   8 a.m. to 5 p.m.
  
  

Other DART Contact Phone Numbers