CONTACT DART
• Customer Information Center
(Routes, Schedules and Trip Planning Assistance)
214-979-1111
Hours of Operation:
Monday through Friday: 6 a.m. to 8 p.m.
Saturday and Sunday: 8 a.m. to 5 p.m.
Holiday Hours of Operation: 8 a.m. to 5 p.m.
Note: Customer Information Center is closed on Thanksgiving Day
and Christmas Day
• Customer Response Center
(Requests, Commendations, Suggestions and Concerns)
214-749-3333
Hours of Operation:
Monday through Friday: 8 a.m. to 5 p.m.
Contact DART Customer Service Online
• Lost & Found
1401 Pacific (Akard Station)
214-749-3810
Hours of Operation:
Monday through Friday: 8 a.m. to 5 p.m.
• DART Store
Full-service store with passes, route schedules and DART merchandise.
1401 Pacific (Akard Station)
214-749-3282
Hours of Operation:
Monday through Friday: 7:30 a.m. to 5:30 p.m.
Note: Photo IDs are made at the DART Store between
9-11 a.m. and 2-4 p.m. only.
• View All DART Pass Outlet Locations
• Please note: The DART Store at Akard Station does not process online orders. For questions regarding online DART pass orders, please email a DART representative.
• HOV Information
214-749-2819
• DART Police
214-928-6300
(for emergencies only)
214-749-5900
(for non-emergency matters, Monday through Friday: 8 a.m.-5 p.m.)
• Filing a Complaint with the DART Police Department
• DART Passenger Guide to Safety & Security
• Instructions for Paying Fare Evasion Citations
If you have questions regarding your fare evasion citation or other citation related questions, please contact the DART Police Records Section at 214-749-5929.
• Administrative Offices
214-749-3278
• Community Affairs
214-749-2543
• DART Speakers Bureau
214-749-2506
• School Education Programs
214-749-2582
• View Transit Education for Students Information
• Adult Education Programs
214-749-2582
• Senior Education Programs
214-749-2582
• View Transit Education for Seniors Information
• Paratransit Services (for mobility impaired customers)
214-515-7272
• View Paratransit Services Information
• Paratransit Services (TTY)
214-828-6729
• Ride Share Programs
214-747-RIDE
• View Vanpool / Carpool / RideMatch Information
• Programs for Employers
214-747-RIDE
• View Employer Services and Employer Corporate Pass Information
• Bicycle Information
214-747-RIDE
• View Bicycle Commuter Information
• Vendor Business Center
214-749-2701 PSupport@DART.org
• View Procurement Opportunities
Compliments? Suggestions? Concerns?
Tell DART Directly
214-749-3333
Monday through Friday: 8 a.m. to 5 p.m.
Operators are available to speak with you and assist to the fullest extent. When calling, please provide the following information:
- TIME of service
- DATE of service
- DART vehicle ID number
Example: Look for the DART vehicle ID number in these locations to identify the vehicle (the ID number is also located above the windshield on the inside of the bus).
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• Physical Address: (View a Map to DART Headquarters)
Dallas Area Rapid Transit
1401 Pacific Ave.
Dallas, Texas 75202
• Mailing Address:
Dallas Area Rapid Transit
P.O. Box 660163
Dallas, Texas 75266-0163
» www.DART.org Webmaster
For Comments, Suggestions and Questions regarding the DART website:
EElam@DART.org
For Requests, Commendations, Suggestions and Concerns regarding
DART Services:
Contact DART Customer Service Online
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